Shipping Policy
Thank you for visiting and shopping at VividEra. Following are the terms and conditions that constitute our official Shipping Policy. We aim to process and deliver your orders as quickly and securely as possible.
1. Shipment Processing Time
All orders are processed within a maximum of 1 to 2 business days. Orders are not processed, dispatched, or delivered on weekends or during official public holidays.
If we experience an unusually high volume of orders, shipments may be slightly delayed by a few days. Please allow additional days in transit for your delivery. In the event of a significant or unexpected delay in the shipment of your order, we will contact you directly via the email address you provided at checkout.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order are based on your total shopping cart value and are clearly displayed before you finalize your purchase.
Free Standard Shipping: We offer completely free standard shipping on all orders totaling $15 and above.
Standard Shipping: For orders under $15, standard shipping fees will be calculated dynamically and displayed directly at checkout based on your exact delivery location.
Estimated Delivery Time: Once your package is handed over to the carrier, standard delivery takes between 3 to 4 business days to arrive at your address.
(Please note that occasional delivery delays can happen due to carrier logistical overloads, custom checks, or severe weather conditions).
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your active tracking numbers once your order has been successfully dispatched from our warehouse. The tracking link will become fully active and traceable within 24 hours of being handed over to the delivery carrier.
4. Customs, Duties, and Taxes
VividEra is not responsible for any customs and taxes applied to your order during transit. All fees imposed during or after shipping, including tariffs, international import taxes, or local brokerage fees, are the sole responsibility of the customer.
5. Damaged or Lost Packages
If your order arrives damaged, or if the package is officially declared lost in transit by the delivery carrier, please contact our support team immediately so we can resolve the issue.
Please save all original packaging materials and damaged items, and send a clear photograph of the damage along with your Order Number to contact@vividera.net so we can fast-track a replacement or process a credit claim.
6. Incorrect Shipping Addresses
The customer is entirely responsible for ensuring that the shipping address entered during checkout is complete and accurate. If an order is returned to our facility due to an incorrect, incomplete, or invalid address provided by the customer, the customer will be responsible for the actual return shipping costs as well as any fees required for redelivery.
7. Contact Us
If you have any direct questions about the current transit status of your package or need shipping assistance, please reach out to our team:
Email Support: contact@vividera.net
Contact Page: Via our official online contact form on the website.