Refund & Return Policy
At VividEra, we want you to be completely satisfied with your purchase. If you change your mind or need to return an item, our policy provides a straightforward process under specific conditions. Please read our full terms below.
1. Return Window
You have a maximum of 14 days from the date your package was delivered to request a return or a refund. Any requests made after this 14-day window will unfortunately not be eligible for processing.
2. Return Eligibility & Product Condition
Due to the hygienic and personal care nature of skincare and hair products, we enforce strict product condition rules to ensure safety:
- Only items that are completely unopened, unused, and in their original sealed packaging will be accepted for a return.
- If the plastic seal is broken, the box is opened, or the product has been tested/used, it is strictly non-returnable and will not be refunded.
3. Return Shipping Costs
The customer is solely responsible for paying all shipping costs associated with returning the item to our warehouse. Shipping costs are non-refundable. We do not provide free prepaid return labels.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for return packages lost in transit by your shipping carrier.
4. How to Initiate a Return
To start your return process, you must follow these steps before sending any package back:
- Email your request to contact@vividera.net with your official Order Number and a clear photograph showing that the product’s original packaging and seals are completely intact.
- Once our support team reviews and approves your request, we will email you the exact return warehouse address.
- Securely pack the item and mail it using your chosen carrier, then email us the tracking number.
5. Inspection and Refund Processing
Once your return package arrives at our facility, it will undergo a manual inspection to verify that the product is completely sealed and undamaged.
- Approval: If the item passes inspection, your refund will be approved, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
- Rejection: If the item is found to be opened, unsealed, or used, the return will be rejected. In this case, no refund will be issued, and the item will only be shipped back to you at your own expense.
6. Damaged or Wrong Items Received
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or completely incorrect item, notify us within 48 hours of delivery at contact@vividera.net with pictures of the damaged package. We will inspect the issue and arrange a replacement or store credit immediately at no extra cost to you.
Contact Us
For any queries regarding your return status, please contact us directly:
- Email: contact@vividera.net
At VividEra, we want you to be completely satisfied with your purchase. If you change your mind or need to return an item, our policy provides a straightforward process under specific conditions. Please read our full terms below.
1. Return Window
You have a maximum of 14 days from the date your package was delivered to request a return or a refund. Any requests made after this 14-day window will unfortunately not be eligible for processing.
2. Return Eligibility & Product Condition
Due to the hygienic and personal care nature of skincare and hair products, we enforce strict product condition rules to ensure safety:
- Only items that are completely unopened, unused, and in their original sealed packaging will be accepted for a return.
- If the plastic seal is broken, the box is opened, or the product has been tested/used, it is strictly non-returnable and will not be refunded.
3. Return Shipping Costs
The customer is solely responsible for paying all shipping costs associated with returning the item to our warehouse. Shipping costs are non-refundable. We do not provide free prepaid return labels.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for return packages lost in transit by your shipping carrier.
4. How to Initiate a Return
To start your return process, you must follow these steps before sending any package back:
- Email your request to contact@vividera.net with your official Order Number and a clear photograph showing that the product’s original packaging and seals are completely intact.
- Once our support team reviews and approves your request, we will email you the exact return warehouse address.
- Securely pack the item and mail it using your chosen carrier, then email us the tracking number.
5. Inspection and Refund Processing
Once your return package arrives at our facility, it will undergo a manual inspection to verify that the product is completely sealed and undamaged.
- Approval: If the item passes inspection, your refund will be approved, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
- Rejection: If the item is found to be opened, unsealed, or used, the return will be rejected. In this case, no refund will be issued, and the item will only be shipped back to you at your own expense.
6. Damaged or Wrong Items Received
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or completely incorrect item, notify us within 48 hours of delivery at contact@vividera.net with pictures of the damaged package. We will inspect the issue and arrange a replacement or store credit immediately at no extra cost to you.
Contact Us
For any queries regarding your return status, please contact us directly:
- Email: contact@vividera.net